1. Experience in customer support, data management, documentation, and maintaining accurate customer records.
2. Strong customer communication and interpersonal skills, with the ability to understand customer requirements and address concerns effectively.
3. Ability to handle challenging customer situations, resolve issues, and provide practical and timely solutions.
4. Good problem-solving and decision-making skills, with a calm, patient, and professional approach.
5. Proficient in MS Excel, data entry, reporting, customer database management, and basic computer operations.
6. Ability to manage multiple tasks, coordinate with internal teams, follow up with customers, and meet deadlines efficiently.
7. Previous experience in Customer Support / Customer Service is required.
8. Good communication skills in English and Hindi and the ability to communicate professionally with customers.
9. High attention to detail and accuracy while handling customer information and data.
10. Responsible and organized, with the ability to maintain customer information confidentially.