Sales Executive – IT Retail Showroom

Company: Indian Export and Import Company (IEIC)
Location: Police Bazar, Shillong, Meghalaya

About the Company

Indian Export and Import Company (IEIC) is one of Meghalaya's leading IT solutions providers, dealing in laptops, desktops, printers, networking products, CCTV systems, UPS, and other IT equipment. We are looking for an enthusiastic and customer-focused Sales Executive to join our Police Bazar showroom.

Job Summary

The Sales Executive will be responsible for assisting walk-in customers, understanding their requirements, recommending suitable IT products, preparing quotations, handling backend sales activities, and ensuring an excellent customer experience. The ideal candidate should possess good communication skills, basic computer knowledge, and a passion for sales.

Key Responsibilities

Retail Sales

• Attend to walk-in customers visiting the showroom.

• Understand customer requirements and recommend suitable laptops, desktops, printers, accessories, networking products, UPS, CCTV, and other IT equipment.

• Explain product features, specifications, pricing, and warranty details.

• Convert enquiries into sales while ensuring high customer satisfaction.

• Achieve monthly sales targets assigned by the management.

Backend Sales Operations

• Prepare quotations and sales proposals.

• Generate invoices and maintain sales documentation.

• Update customer records and sales data in the company's software.

• Coordinate with the logistics and service departments for timely deliveries and installations.

• Follow up with customers regarding quotations, pending orders, payments, and deliveries.

Customer Support

• Handle customer enquiries received through phone, email, and WhatsApp.

• Resolve basic customer queries or coordinate with the concerned department.

• Build long-term customer relationships through regular follow-up.

Showroom Management

• Maintain proper product display and showroom cleanliness.

• Ensure demo units are functional and ready for customer demonstrations.

• Keep track of product availability and inform management regarding stock requirements.

Eligibility

Educational Qualification

• Minimum qualification: Higher Secondary (10+2) or equivalent.

• Graduates or diploma holders in Sales, Marketing, Commerce, Computer Applications, or related fields will be preferred.

Experience

• Freshers with excellent communication skills are encouraged to apply.

• Candidates with prior experience in retail sales, IT product sales, electronics, or customer service will be given preference.

Skills Required

• Good communication and interpersonal skills.

• Customer-friendly attitude with strong convincing ability.

• Basic computer knowledge (MS Office, Email, Internet).

• Ability to learn technical specifications of IT products.

• Good organisational and multitasking skills.

• Positive attitude and willingness to learn.

Preferred Qualifications

• Knowledge of laptops, desktops, printers, networking products, or other IT hardware will be an added advantage.

• Experience in preparing quotations or handling sales documentation is desirable.

Salary & Benefits

• Starting Salary: ₹10,000 per month.

• Salary may be higher depending on qualifications, skills, and relevant experience.

• Attractive performance-based incentives.

• On-the-job training and continuous learning opportunities.

• Career growth within one of Meghalaya's leading IT companies.